Rayner Digital Labs

Rayner Digital Labs ("we", "our", or "us") respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, store and protect information when you use our website, applications, educational products and related services.

1. Information We Collect

Depending on how our Services are used, we may collect the following information:

Personal Information

• Name

• Email address

• Phone number

• School or organisation name

• Account or user information

• Billing and shipping information where applicable

• Information provided when contacting us for support

Payment information is generally processed by our third-party payment providers and is not stored directly by Rayner Digital Labs.

Technical Information

We may automatically collect limited technical information needed to operate and support our Services, including:

• IP address

• Device type

• Operating system

• Application version

• Technical device identifiers

• Crash and diagnostic information

• Application usage and interaction information

• Technical logs and performance information

We only collect information that is reasonably necessary for the relevant Service.

2. How We Use Information

We may use personal information to:

• Provide and operate our Services

• Provide educational applications and features

• Create and manage accounts

• Process purchases and transactions

• Provide customer and technical support

• Communicate important service information

• Improve our applications and Services

• Monitor performance and resolve technical problems

• Maintain security and prevent misuse

• Meet legal and contractual obligations

We do not use student information to provide targeted advertising.

3. Students and Children

Our educational Services may be used by schools, teachers and students.

Users under the age of 18 may use our Services where appropriate consent has been obtained from a parent or guardian, or where the school obtains consent on behalf of students where this is permitted and appropriate.

Where student information is provided to us by a school or educational organisation, we process that information to provide and support the educational Service.

Student information may include information such as:

• Name or display name

• Account or user identifier

• School or organisation

• Email address where required

• Technical and device information

• Application usage and interaction information

We seek to collect only information reasonably necessary to provide the Service.

Schools and educational organisations are responsible for determining the appropriate consent and privacy requirements for their students and for obtaining any consent required under applicable laws and their policies.

Parents, guardians and authorised school representatives can contact us using the details at the end of this Privacy Policy regarding student information.

4. Advertising and Marketing

Our educational applications do not display third-party advertising, sponsored content or promotional offers to students, teachers or other users.

We do not use advertising SDKs such as Google AdMob in our educational applications.

We do not use personal information or student activity to provide personalised advertising within our educational Services.

Our website or other Rayner Digital Labs products may have different functionality. This Privacy Policy will describe any advertising functionality that applies to those Services where relevant.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Operate the website

• Maintain security

• Remember preferences

• Understand website usage

• Improve website performance

You can control cookies through your browser settings.

6. Third-Party Service Providers

We use selected third-party providers to help operate our Services.

These providers may process personal information on our behalf and may include cloud hosting, application analytics, payment, communications and technical service providers.

Our current relevant providers include:

ProviderPurposeInformation ProcessedProcessing / Storage Location

Microsoft AzureCloud hosting and application infrastructureAccount/user information, application data, technical information, IP address and system logs where applicable.

We only use third-party providers where they are needed to provide or support our Services.

Third-party providers may have their own privacy policies governing how they handle information.

We do not sell personal information.

7. Sharing Information

We may share information where reasonably necessary to provide our Services, including with:

• Cloud hosting providers

• Application and analytics providers

• Payment providers

• Email and communications providers

• Technical support providers

• Professional advisers where necessary

• Government or law enforcement authorities where required by law

We do not sell or rent personal information to third parties.

8. International Processing

Some of our third-party providers may process or store information outside Australia.

The relevant processing or storage locations are identified in Section 6 of this Privacy Policy.

Where information is processed outside Australia, we take reasonable steps to ensure appropriate privacy, security and contractual protections are in place.

9. Data Retention

We keep personal information only for as long as reasonably necessary to:

• Provide our Services

• Provide support

• Maintain business and account records

• Meet legal requirements

• Resolve disputes

• Maintain security

• Enforce agreements

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

10. Data Security

We take reasonable technical, administrative and organisational measures to protect personal information from:

• Unauthorised access

• Loss

• Misuse

• Unauthorised disclosure

• Alteration

• Destruction

No online service can guarantee complete security, but we take reasonable steps to protect the information we hold.

11. Your Privacy Rights

Depending on applicable law, you may have rights to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Withdraw consent where applicable

• Ask questions about how your information is used

• Make a privacy complaint

To exercise these rights, contact us using the details below.

We may need to verify your identity before processing a request.

12. Data Deletion

You may request deletion of your personal information by contacting:

admin@raynerdigitallabs.com.au

We will consider deletion requests within a reasonable timeframe and in accordance with applicable legal requirements.

Some information may need to be retained where required by law or where reasonably necessary for legitimate business, security or dispute-resolution purposes.

Where information is held by a third-party provider on our behalf, we may also request deletion from that provider where appropriate.

13. Third-Party Links

Our website or Services may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, third-party providers or legal requirements.

The latest version will be published on our website with an updated effective date.

15. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Rayner Digital Labs
Email: admin@raynerdigitallabs.com.au