Privacy Policy

Rayner Digital Labs ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the “Services”).

1. Information We Collect

We may collect the following types of information:
a. Personal Information
We may collect personal information that you voluntarily provide, including:
● Name
● Email address
● Phone number
● School or organisation name
● Billing and shipping address
● Payment information (processed securely via third-party providers)
b. Non-Personal Information
We may automatically collect certain information when you use our Services, including:
● IP address
● Device type and identifi ers (such as advertising ID)
● Browser type and version
● Operating system
● App usage data and interaction events
● Pages visited and time spent
c. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website to improve functionality, analyse usage, and personalise content.

2. How We Use Your Information

We use your information to:
● Provide, operate, and maintain our Services
● Process transactions and deliver products
● Provide customer support
● Communicate updates, promotions, or important notices
● Improve app performance and user experience
● Monitor usage and detect technical issues
● Comply with legal obligations

3. Mobile Application Data Collection

When you use our mobile applications, we may collect:
● Device identifi ers (including advertising ID)
● App interaction data (such as button taps and feature usage)
● Crash logs and diagnostics information
This data helps us improve performance, stability, and user experience.

4. Third-Party Services

Our Services may use third-party providers to support functionality, analytics, and advertising.
These may include:
● Google AdMob (advertising)
● Firebase Analytics (analytics and performance monitoring)
These third parties may collect data such as device identifi ers, IP address, and usage data in accordance with their own privacy policies.

5. Advertising
We may display advertisements within our mobile applications.
These ads may be:
● Personalised (based on user interests and behaviour)
● Non-personalised (based on general context)
You can control ad personalisation through your device settings, including:
● Google Settings > Ads > Opt out of Ads Personalisation

6. Sharing Your Information
We do not sell your personal information.
We may share your information with:
● Service providers (payment processors, analytics providers, hosting services)
● Legal authorities when required by law
● Business partners strictly for service delivery purposes

7. Data Retention
We retain your information only for as long as necessary to:
● Provide our Services
● Comply with legal obligations
● Resolve disputes and enforce agreements
When data is no longer required, we securely delete or anonymise it.

8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights
Depending on your location, you may have rights including:
● Access to your data
● Correction of inaccurate data
● Deletion of your data
● Withdrawal of consent
To exercise these rights, contact us at: admin@rdl.com.au

10. Data Deletion Requests
You may request deletion of your personal data at any time by contacting us.
We will respond within a reasonable timeframe in accordance with applicable laws.

11. Children’s Privacy
Our Services are designed for schools and educators.
We do not knowingly collect personal information from children under 13. If such data is identifi ed, we will take steps to delete it promptly.

12. Third-Party Links
Our Services may contain links to external websites. We are not responsible for the content or privacy practices of third-party sites.

13. International Users
Your information may be transferred to and processed in countries outside your location. By using our Services, you consent to this transfer.

14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.

15. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Rayner Digital Labs Email: admin@raynerdigitallabs.com.au